Looking for a quick answer to your question about us, Flash Freeze, or our Flash Freezers? Check out our FAQ below!
If you still have questions, don’t hesitate to contact us through the form provided below. We at Flash Freeze are always happy to help.

A blast freezer is a rapid refrigeration device that is capable of reducing the temperatures of products to an extremely low threshold in a very short period of time. Blast Freezers are used by various industries including the food processing industry, storage and manufacturing industry, hotels and catering industries as well as medical industries.

A blast chiller is a freezer that is capable of chilling foods down to low temperatures for use within a short period of time. Blast Chillers focus on chilling and not freezing the product. Blast Chillers are often used to cool down products prior to use. For example, a blast chiller may be used by super markets to keep their organic food chilled throughout the day for customers.

A blast chiller is used to chill products for use soon afterwards. It is not considered a suitable replacement for freezing. A blast freezer is used to rapidly freeze products for either storage or transport immediately afterwards.

The operational temperatures vary based on models. However, our most advanced flash freezing units can reach temperatures of up to -80 Degrees Celsius.

Yes! We do ship internationally. Please check out our Blast Chiller and Blast Freezer Product Lineup Section.

Yes we do. We offer one on one consultation services for our clients so that we may give each and every person the support and attention they need to help find them the perfect freezer. Feel free to reach out and set up your own consultation appointment with us today!

If a product has a defect or issue upon delivery, it is subject to replacement under warranty. In the case of damage during use, we do provide support via Skype as well as technical support and replacement parts that can be shipped easily.

All our products ship with an exclusive one year warranty. This warranty covers damages that may have occurred to the device during the process of shipping and handling as well as technical defects.

Our products come with a wide option of certifications from NRTL approved ETL, CE, UL, CCC, and more!
For our larger custom made units, each and every machine can be certified upon request with a specific certification body of your choice.

Yes, our products are meticulously checked upon production and also have certifications from all necessary boards to provide the safest and most reliable experience for our customers.

We accept bank and wire transfers and Paypal. Cash on delivery is not yet available.
Upon placement of an order, we send you a sales contract as well as an invoice to show receipt of payment. When the order is delivered, we mark the sale as complete.

Yes, we provide after-sales service as well as on-site maintenance and technical support in select locations. Our after-sales staff represent the best in Japanese hospitality and will be happy to assist you in whatever way possible.

We usually provide two varieties of shipping methods namely –
FOB(Freight on board) or FCA :
FCA-Free Carrier-(named place) “Free Carrier” means that the seller fulfills his obligation to deliver the product to the designated port of delivery. Upon handing over the goods, they are then cleared for export, into the charge of the carrier named by the buyer at the named place or point.

Depending upon the product, shipment may take anywhere between 1 to 6 months to complete. The time necessary to complete a delivery also increases in the case of custom made freezers . *Delay might occur due to national holidays, but we will try our best to get your product to you as soon as possible.

We do have an office in Tokyo. If you wish to visit us, please feel free to reach out to us, so that we may schedule a time frame based on your availability and convenience.

If your question is not mentioned/answered above, please feel free to contact us with the contact form provided below.
Flash Freeze is happy to assist you in finding the best flash freezer for you and your business.

Contact Us

    Note : Due to Shipping Restrictions imposed by governments in light of the pandemic, we are currently only taking orders for our FF Multi-Purpose Blast Freezers , Tunnel Freezers and Medical Storage Freezers.

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    We are able to respond during business hours:
    Monday-Friday: 10:00am to 7:00pm (Japan Time)

    Office Location


    Honjo 1-4-18
    Sumida-ku, Tokyo 130-0004
    Exidea, Inc Tokyo Office


    ID: exidea.social